How To Contact Seller On Amazon
Third-party sellers can be contacted in two ways: Pre-order via the product detail page and post-order via Your Orders Contact the seller post-order:

Go to Your Orders, Find your order in the list. Select Problem with order, Choose your topic from list displayed. Select Contact seller,

Allow two days for the seller to respond. In most cases, you’ll receive a reply sooner. Check if the seller’s listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon. If so, our customer service will handle issues. Contact the seller pre-order:

On the product detail page, select the name of the seller. On the next page, select Ask a question. Occasionally, the same product will be sold by different sellers. In such cases:

select New and Used on the product listing page to see the list of available sellers select the rating of the seller you want to contact to access the seller’s profile page select Ask a question,

Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form. Your message will be sent to the seller via the Buyer-Seller Messaging Service. They’ll respond to you by email within two business days.

If the seller does not respond Most orders placed with sellers are covered by our A-to-z Guarantee. If you don’t hear from the seller within two days, go to A-to-z Guarantee to see if you qualify.

Where is the chat with seller on Amazon?

The Amazon Buyer-Seller Messaging Service simplifies and protects communication with third-party sellers. To access the Buyer-Seller Messaging Service, log into your account and go to Message Center, With the Buyer-Seller Messaging Service, you can do the following:

View past communication with sellers on, Reply to seller messages. Send attachments to sellers. File types supported include plain text (.txt), PDF, images (.jpg,,gif, and,png), and Word documents in,doc and,docx format. The message can’t exceed 10 MB (including attachments).


We reserve the right to delete or remove any attachment containing inappropriate content. We reserve the right to decide what is inappropriate content. We reserve the right to delete or remove any email addresses or links to untrusted websites from the message. We reserve the right to determine which websites aren’t trusted. You can use any information the seller provides to contact the seller. However, we recommend that you use the Message Center, This service ensures that emails are filtered for spam and phishing attempts. We’ll also keep a copy of all correspondence, which can be used to support any A-to-z Guarantee claims you submit. If an email you send to the seller bounces, the seller can still view it in the Seller Communication Center. Sellers usually respond to your emails within two days. You can opt out of unsolicited messages from third-party sellers. To do this, update your promotional email settings under Email Preferences,

How do I contact Amazon about a problem with an order?

How to contact Amazon – Amazon’s customer service page includes options for most customers’ needs, including questions about deliveries, login and security, subscriptions, payments, accessibility and even a section for “something else.” Clicking on “something else” leads to another multi-option menu where additional answers may be found.

  • Amazon’s customer service center also hosts a “help library” where users can type their questions for better luck on specific inquiries.
  • Live chat: When you select “something else” on the customer service help page, the “I need more help” option will lead you to Amazon’s live chat.
  • This will open a new window, where you can chat with an automated messenger bot.

Phone: Contact an Amazon representative by calling 1-888-280-4331. This number operates 24/7. Email: Amazon’s customer service email address is [email protected], but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.

How do I talk to Amazon on chat?

– How do I live chat with Amazon customer service? To chat with a customer service representative, visit Contact Us and select Start chatting, Help and Customer Service Submitting the vote Thank you for your feedback We failed to record your vote. Please try again. Get it by Today, 5 July FREE Delivery by Amazon Free with Audible trial Available instantly This item will be released on August 9, 2023. Explore brands related to your search Highly Rated Brand Average product rating: 4.4 stars 89,996 ratings Highly Rated Brand Average product rating: 4.5 stars 7,67,375 ratings

How do I send a message to Amazon?

What is Amazon’s email address? You can contact their support by writing to one of the emails: [email protected], resolu[email protected], [email protected], [email protected].

How do I find someone’s Amazon page?

How to Find Someone’s Amazon Storefront and Seller Information Finding someone’s Amazon storefront and seller information can be a daunting task, especially when there are countless sellers and products on the platform. However, with a little guidance, you can efficiently locate the storefront and seller information on Amazon.

In this comprehensive article, we’ll walk you through the process of finding an Amazon storefront, understanding the benefits of Amazon stores, and locating seller information. What is an Amazon Storefront? An Amazon storefront, also known as an Amazon store or Amazon brand store, is a personalized online shop created by sellers to showcase and sell their products on the Amazon platform.

It offers a unique and engaging shopping experience, enabling customers to browse a wide range of products quickly and efficiently while reflecting the seller’s brand identity. Benefits of Amazon Storefronts

  • Brand Experience: Amazon storefronts allow sellers to create a unique brand experience for customers, ensuring they can find all the products offered by the seller in one location.
  • Marketing and Advertising: Sellers can use their storefronts as a landing page for promoting their products and marketing strategies.
  • Product Comparison: Storefronts make it easier for customers to compare products and prices from different sellers, ultimately helping them make better purchasing decisions.
  • Trust and Credibility: A well-designed and maintained storefront instills trust and credibility in customers, ensuring they’re purchasing from the brand itself and not a third-party reseller.
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How to Find Amazon Storefronts On Amazon’s Website

  1. Visit the,
  2. Use the search bar to look for the product or seller you’re interested in.
  3. From the search results, cl
  4. Locate the “Other Sellers” section on the right side of the product page.
  5. Click on the store name under the “Other Sellers” section.
  6. You will be redirected to the seller’s storefront.

On Amazon’s App

  1. Open the Amazon app on your smartphone.
  2. Use the search bar to look for the product or seller you’re interested in.
  3. From the search results or product detail page, click on the “Shop Store” button.
  4. You will be redirected to the brand’s mobile storefront.

How to Locate Seller Information Finding Seller ID on Amazon

  1. Navigate to the seller’s storefront as described in the previous section.
  2. Look at the URL in the address bar of your browser.
  3. Locate the “merchant=” parameter in the URL.
  4. The alphanumeric combination that follows the “merchant=” parameter is the seller’s unique ID.

Reverse Image Search in Brand Registry If you’re a brand owner and have registered your brand with Amazon’s Brand Registry, you can use the reverse image search feature to find a storefront or seller using your product images.

  • Log in to your Brand Registry account.
  • Navigate to the “Brand Dashboard” or “Global Brand Registry.”
  • Use the reverse image search tool to upload your product image or provide the image URL.
  • Amazon will display any storefronts or sellers using the same product image, allowing you to take appropriate action if necessary.
  • SellerSprite Brand Check
  • You can automatically checks for potential branding violations in the product listing title and description with SellerSprite Brand Checker on browser extension.
  • How To Contact Seller On Amazon
  • Setting Up an Amazon Storefront

To set up an Amazon storefront, you must first be enrolled in the Amazon Brand Registry. This section details the steps required to create and customize your Amazon storefront.

  1. Create a Seller Account and Enroll in Amazon Brand Registry: To get started, create an Amazon seller account and enroll your brand in the Amazon Brand Registry.
  2. Log in to Seller Central: Access your Seller Central account and navigate to the “Stores” tab followed by “Manage Stores.”
  3. Click “Create Store”: Click on the “Create Store” button to get started with the store setup process.
  4. Choose a Template: Select a template for your store. Each template includes adjustable tiles for images, text, video, and other types of content.
  5. Add Pages: Click on “Page Manager” and select “Add a page” to create pages for your store. Enter the page name and description and choose a page template.
  6. Customize Content: Use the “Tile Manager” to add and arrange content on your store pages.
  7. Select Products: Choose the products you want to feature in your store or use dynamic widgets to automatically populate various product displays, such as best-selling products.
  8. Preview Your Store: Use the “Preview Window” to see how your store will appear on both desktop and mobile browsers, ensuring that it meets Amazon’s creative guidelines.
  9. Submit for Publishing: Once you’re satisfied with your store, click “Submit for publishing” to make it live on Amazon.

Collaborating with a Graphic Designer To create an attractive and professional storefront, you may consider hiring a graphic designer to help design your store. Ensure that the designer follows Amazon’s creative guidelines and provide them with a detailed creative brief outlining your requirements for each module.

  1. Analyzing Storefront Performance
  2. Amazon provides in-depth analytics detailing the performance of your storefront, allowing you to tailor content, customize marketing messages, and refine the customer experience to increase conversions.
  3. Best Practices for Amazon Storefronts
  • Utilize Shoppable Images : Use images with clickable links that lead customers directly to product pages.
  • Strategic Formatting : Ensure that your storefront is organized and easy to navigate.
  • Leverage Analytics : Use Amazon’s storefront analytics reports to identify areas for improvement and optimize your store accordingly.

Conclusion Now that you know how to find someone’s Amazon storefront, locate seller information, and set up your own store, it’s time to put these skills into action. By following the steps outlined in this article and utilizing the best practices and insights provided, you can create a successful Amazon storefront that drives customer engagement and revenue growth.

How do I know if an Amazon seller is legit?

Look For Amazon’s Stamp of Approval – If the seller you are looking to purchase from offers Prime FBA Shipping, this is a sign that they are an established market partner for Amazon, and have been vetted. Additionally, if a listing has the Amazon’s Choice badge, they are an Amazon-approved seller.

How do I find my Amazon seller number?

On your Settings page, click on Account — about in the middle of the page you will see Merchant Token. Click on it. That is your seller ID number.

Are Amazon sellers allowed to contact customers?

Clarification to Communication Guidelines from Amazon – In general, you may contact a buyer who has purchased from you on Amazon only to complete an order or to respond to a customer service inquiry. You may not contact buyers in any way for marketing or promotional purposes, including via email, physical mail, telephone, or otherwise. How To Contact Seller On Amazon Note: In any communication you have with buyers (including shipping box inserts), you cannot ask them to leave a positive customer review for your product, or to leave a review only if they had a positive experience with your product. Similarly, you cannot ask only customers who had a positive experience with your product to leave a review.

Can Amazon seller contact buyer?

When a Seller Contacts a Buyer – Sellers can reach out to buyers directly as well, as long as the contact is not for marketing or promotional purposes. According to Amazon’s guidelines for contacting buyers, messages sent to buyers may not include any of the following:

Links to any websites Seller logos if they contain links to the seller’s website Any marketing messages or promotions Any promotions for additional products or referrals to third-party products or promotions

Contacting a buyer is as simple. Just follow these instructions:

Go to the drop down menu for “Orders” and select “Manage Orders” Under the Order Details, click on the buyer’s name (it will say “Contact Buyer: John Doe) From here you will be taken to a screen where you can compose your message. Once completed, click “submit.”

Emails sent through the Amazon Buyer-Seller Messaging Service may include attachments, as long as they are no greater than 7MB and meet the supported file formats:

Text files (.txt) PDFs Word documents (.doc and,docx) Image files (.jpg,,gif,,tiff,,bmp, and,png)

All attachments must be in compliance with the guidelines listed above (ie. no marketing or promotional materials, etc.), and Amazon will remove any that they deem in violation of this policy.

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How do I complain about an item not delivered by Amazon?

How to report a missing package shipped by Amazon – If Amazon fulfills the order, you’ll have to file a missing package claim to the retail giant. Here’s how:

Sign in to your Amazon account and go to your orders, How To Contact Seller On Amazon Select the item yet to arrive and select the Problem with order button next to it. You’re taken to the Seller Messaging Assistant. If you see a Get help button, the seller handles the shipping independently of Amazon (see the below section on reporting a missing package from a third-party seller in this case). Otherwise, keep reading. How To Contact Seller On Amazon Follow the prompts to select the reason for the claim (starting with the I didn’t get this option). How To Contact Seller On Amazon Submit your claim, and Amazon will take it up. Usually, if the seller can’t provide proof of delivery, Amazon refunds your money to whatever payment method you used while buying the item.

How do I contact Amazon seller about faulty items?

Go to Your Orders. Next to the relevant order, select Contact seller. Your message will be sent to the seller via the The Buyer-Seller Messaging Service. They’ll respond to you by email within two business days.

Can I contact Amazon UK by phone?

Carrier Contact Information We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly, Want to track a parcel? Find tracking information and order details from Amazon provide up to date tracking information within Your Orders, you can access the tracking by selecting Track Package,

Carrier Contact Details
Phone: +353 (0) 170 576 00
Amazon Locker
Amazon (heavy bulky products)
Phone +44 (0) 1753 210563
Phone +44 (0) 333 212 1708, 7am – 7pm Monday to Friday
Phone +34 902 11 33 00, 9am – 8pm Monday to Friday
Phone +32 (0)22 01 23 45 Monday – Friday 8am – 1230pm & 1pm – 6pm Saturday 9am – 1pm
(SE) Home delivery: Phone 08-120 245 24 or +46 8 120 245 40. PickUp points: 020-765 000 or +46 8 400 00 765 (DK) Parcels (national and international parcels): Phone 70286070. Opening hours: Business days: 08 a.m. – 05 p.m. Closed during the weekend.
Phone +33 (0) 969 391 391 (calls charged at standard rates), Monday – Friday 8am to 7pm and on Saturday from 8am to 12pm (excluding public holidays)
Phone +33 (0) 805 50 50 10 Monday – Saturday 8am to 8pm
Phone 915 197 197 Monday – Friday 8am to 8pm and on Saturday from 9am to 1pm
Phone +49 (0) 228 4333112
Phone +44 (0) 2476 937 770 Monday – Friday 7am – 8pm and on Saturday 8am – 6pm
Phone +31 (0) 88 – 0552 000 Monday – Friday 8am – 6pm
Phone +48 42 6 345 345
Phone 0121 275 0500
Phone: +90 0850 955 0955; 9AM – 6PM Monday to Friday For customs clearance issues, contact the import customs broker Kerry Logistics on +90 212 603 32 39; 8AM – 5PM Monday to Friday
(for orders sold and fulfilled by Amazon only). (for orders sold and fulfilled by Sellers).
Phone (01534) 616616
  • Phone (within France) 3631
  • Phone (outside France) +33 810 821 821
  • +33 892 970 416 for professionals from 8:30am to 7pm (Monday to Friday)
Deliveries to Spain +34 902 300 403 (international) +34 902 300 400 (national) Deliveries to Portugal +351 707 236 333
Phone +34 881965689
Phone: +48 801 333 444 from landline phones (charged according to the operator’s price list) Phone: +48 438 420 600 from mobile phones and domestic and foreign landlines (fee according to the operator’s price list) The hotline is open from Monday to Friday from 8am – 8pm
Phone +43 (0) 800 010 100 For private clients: Monday through Friday 7:00am to 7:00pm Saturday 8am to 1pm
Phone +45 70 70 70 30 Monday through Friday 8am to 7pm
Phone (within Netherlands) 088 – 22 55 555 Phone (outside Netherlands) +31 58 233 33 38
Phone +45 70 70 70 30
Posti / Itella
  1. Phone (Finland) +358 100 5577 Monday – Friday 8am – 6pm Saturday 9am – 4pm
  2. Phone (Finland) +358 100 2215 VAT guidance for shipments from outside the EU Monday – Friday 8am – 6pm Saturday 9am – 4pm
  3. Phone (Lithuania) + 370 700 55009
  4. Phone (Latvia) + 371 67815914
  5. Phone (Estonia) +372 601 1000
Phone (domestic) +352 8002 8004 Phone (international) +352 2424 8004
Phone +44 (0) 3457 740 740
  • Phone (within Italy) 800 33 66 22
  • Phone (outside Italy) +39 0661242781
  • Monday – Saturday 8am – 8pm
SEND Group

Phone (within Portugal) +351 800 00 95 84 Phone (outside Portugal) +34 902 50 32 60
Phone +46 771 33 33 10
Phone +41 842 880 088 CHF 0.08/min. from landline phones within Switzerland Monday – Saturday 8am – 6pm
Phone +44 (0) 3457 877 877 Monday – Friday 8am – 8pm Saturday 8am – 2pm

Carrier Contact Information

Does Amazon still have online chat? Live Chat.

Does Amazon have an online chat?

– How do I contact Amazon’s customer service? To chat with a customer service representative, visit Contact Us, select Something else then select I need more help, If you need help over the phone, select Request a phone call from the customer service chat. How To Contact Seller On Amazon Ships to Netherlands Only 2 left in stock – order soon. How To Contact Seller On Amazon Ships to Netherlands Only 3 left in stock (more on the way). How To Contact Seller On Amazon Great On Kindle: A high quality digital reading experience. How To Contact Seller On Amazon

Can I send Amazon an email?

How to Chat with Amazon Customer Service on Mobile – To chat with Amazon customer service on the mobile app, tap the three-line icon in the bottom-right corner of your screen and go to Customer Service > Get help with something else > Something else > I need more help, Finally, type in the chat box at the bottom of your screen and tap Send,

Open the Amazon mobile app, If you don’t already have the app, you can find it on the Apple App Store and the Google Play Store, Then tap the three-line icon, You will find this in the bottom-right corner of your screen. Next, scroll down and tap Customer Service, You will see this at the very bottom of the page. How To Contact Seller On Amazon Then scroll down and tap View All under Something else, You will find this near the bottom of the page. Note: From here, you can select any of your previous orders to get answers to common questions. But none of the options on this page or the next pages will allow you to contact Amazon customer service. Next, tap I need more help, How To Contact Seller On Amazon Finally, you can type your question into the chat box at the bottom of your screen. When you are done, tap Send in the bottom-right corner of your screen. How To Contact Seller On Amazon

There are only two email addresses that you can use to contact Amazon customer support. For issues with your account or billing, send an email to, For general questions, send an email to, However, it can take Amazon customer service representatives several hours or even days to respond to an email.

  1. On the other hand, sending an email does create a record of your correspondence, so it might be the best option in some cases.
  2. To contact a specific seller on Amazon, go to or open the Amazon mobile app.
  3. Then go to the page with the item from the seller.
  4. Next, click the seller’s name, which is below the Buy Now button.

Finally, click Ask a Question on the next page to start a chat with the seller. How To Contact Seller On Amazon Once you start a chat with a seller, you can find a chat log and respond to messages on the Buyer-Seller Messages page. However, you cannot start a new conversation here. To navigate to this page on a desktop browser, click Your Account and List in the top-right corner of the window and then click Your Messages. How To Contact Seller On Amazon If you also have problems with your Apple devices, check out our guide on how to contact Apple customer support, HelloTech editors choose the products and services we write about. When you buy through our links, we may earn a commission.

How do I ask a question on Amazon?

How do I ask a question? On a product page, scroll to the ‘Customer Questions & Answers’ feature. Enter your question in the text box and click ‘Ask’.

What is Amazon email?

Amazon Simple Email Service (SES) is a cost-effective email service built on the reliable and scalable infrastructure that developed to serve its own customer base. With Amazon SES, you can send transactional email, marketing messages, or any other type of high-quality content to your customers.

  • In this tutorial, you will learn how to send your first email using Amazon SES.
  • We will walk through how to verify that you own the email address, and then send an email using the Amazon SES console.
  • The total cost of running this tutorial is $0.10, regardless of whether you are in the AWS Free Tier,

When you click here, the AWS Management Console will open in a new browser window, so you can keep this step-by-step guide open. To open the Amazon SES console, look under Application Services and select SES, How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon Before you can send an email using Amazon SES, you must prove that you own the sender’s email address by verifying the address (or the domain of the address) with Amazon SES. If you are a new user of Amazon SES, you must also verify the recipient’s address, because your account is in a test environment called the Amazon SES sandbox, How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon b. Select Verify a New Email Address, How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon c. Enter your email address, and then select Verify This Email Address, Amazon SES will now send a verification email to that address. How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon d. Sign in to the email client you use to receive email for the email address you entered in the last step. In your email client, open the message from Amazon Web Services asking you to confirm that you own the email address. Click the link in the message. How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon e. Go back to the Amazon SES console, and refresh the identity list by using the refresh button near the top right of the console. Confirm that the status of the email address in the Amazon SES console is verified, How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon Now that you have verified an email address, you can send an email. With Amazon SES, you can send an email in three ways: using the console, using the Simple Mail Transfer Protocol (SMTP) interface, or using the API, This tutorial shows how to use the simplest method, the console.

  1. After you get started with Amazon SES, you will want to send your emails using the SMTP interface or the API, because you can access those programmatically.
  2. With Amazon SES, you can send formatted email or raw email.
  3. If you choose formatted email, Amazon SES formats the email for you.
  4. If you choose raw email, you must manually format the email, which gives you more control over the email headers and how the message displays.

In this tutorial, we use raw format so that we can demonstrate how to send an email formatted in HTML.a. In the Amazon SES console, select the button to the left of the email address you just verified, and then select Send a Test Email, How To Contact Seller On Amazon (click to zoom) How To Contact Seller On Amazon b. In the Send Test Email dialog box, use the following values, and then select Send Test Email,

Email Format – Choose Raw, To – Enter the email address you verified. Message – Copy and paste the following text, exactly as shown, into the box.

Important : After you paste the message text into the box, delete any blank lines before the “Subject” line, so that the received message is formatted correctly. Subject: Amazon SES Test MIME-Version: 1.0 Content-Type: text/html

How do I ask a question on Amazon?

How do I ask a question? On a product page, scroll to the ‘Customer Questions & Answers’ feature. Enter your question in the text box and click ‘Ask’.

Does Amazon have 24 7 customer service for employees?

Employee Resource Center Join the team that makes sure our people receive efficient and empathetic support for all their human resources (HR) needs. Through phone and chat, we’re on a mission to help both current and former employees. We’re available 24 hours a day, 7 days a week, offering accurate and timely answers to a broad range of questions.

We’re one of the world’s largest HR contact centers, and we engage with more Amazonians than almost any other team. This means we know the size, depth, and breadth of our employee needs. We work to improve their experiences by challenging broken processes. Our goal is to help our people do their best work to innovate on behalf of our customers.

When you join our team, we’ll provide the tools, support, and training to help you succeed. Whether you’re a manger or an individual contributor, you’ll need to bring a passion for solving problems and delivering compassionate service.

How do I see notifications on Amazon?

You can set your notification preferences in Account settings. You can select how you want to receive order and delivery updates by visiting the Communication preferences in Account settings. You can also view all updates in the Notifications Center.

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